Green Security experienced a major incident on June 10, 2025 affecting Vendor Credentialing Portal and Green Security App, lasting 19h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 01:28 PM UTC
Salesforce/Heroku is experiencing intermittent outages which affects our platform. They are actively investigating and looking for a fix. In the meantime, please retry any operation that times out or is slow. https://status.heroku.com/incidents/2822
- identified Jun 10, 2025, 03:19 PM UTC
The issue has been identified and a fix is being implemented. Salesforce/Heroku is working to mitigate the issues. https://status.salesforce.com/generalmessages/10001540 Heroku is a platform as a service (PaaS) that helps developers deploy, manage, and scale their applications in the cloud. Because Green Security uses Heroku to manage its infrastructure, our platform is currently affected by this outage.
- resolved Jun 11, 2025, 01:38 AM UTC
This incident has been resolved.