Green Security experienced a minor incident on October 20, 2025, lasting –. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 08:05 PM UTC
We want to inform our users about service disruptions experienced today due to widespread outages affecting Amazon Web Services (AWS). What Happened: Throughout the day, AWS outages caused intermittent issues across several parts of our platform, including: * Degraded access to the portal * Delayed or failed multi-factor authentication (MFA) messages * Disruptions to automated emails from the platform Please note: Emails to and from our support team were not affected and continued to function normally. Additional Impacts: Our phone support was sporadically affected due to related issues with ZenDesk, which also relies on AWS infrastructure. We understand how critical these services are to your operations and sincerely apologize for any inconvenience caused. Our teams monitored the situation closely and worked to minimize disruptions. For More Information: AWS Service Status: https://health.aws.amazon.com/health/status ZenDesk Status: https://status.zendesk.com/ Heroku Status: https://status.salesforce.com/products/Heroku We appreciate your patience and understanding as AWS continues to resolve the underlying issues. If you have any questions or need assistance, our support team remains available via email.