Green Security experienced a minor incident on October 28, 2025 affecting Vendor Credentialing Portal, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Vendor Credentialing Portal
Update timeline
- investigating Oct 28, 2025, 07:26 PM UTC
We are investigating a delay in email notifications. This could impact invitations, 2FA codes and reports. For accounts logging in with a confirmed phone number, it is possible to "resend" a code via phone number instead of email until the issue is resolved.
- monitoring Oct 28, 2025, 07:44 PM UTC
We have implemented a fix to catch up on communications. We anticipate all communication to be nearly instant within the next 30 minutes as we work through the backlog of pending emails.
- resolved Oct 28, 2025, 08:22 PM UTC
This incident is resolved and all communication should be happening near instantly going forward.