Green Security experienced a major incident on December 5, 2025 affecting Vendor Credentialing Portal and Green Security App, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Vendor Credentialing PortalGreen Security App
Update timeline
- investigating Dec 05, 2025, 02:35 PM UTC
We're experiencing an elevated level of system errors and are currently looking into the issue. We are investigating an issue with duplicated emails sent to vendors. We are investigating login/SSO issues for hospital employees.
- monitoring Dec 05, 2025, 06:20 PM UTC
We have resolved login/SSO issues as well as the duplicate emails being sent out to vendors. We are working with our email provider to fix email delivery issues.
- resolved Dec 06, 2025, 02:43 PM UTC
This incident has been resolved