Green Security experienced a major incident on April 6, 2026 affecting Vendor Credentialing Portal, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Vendor Credentialing Portal
Update timeline
- investigating Apr 06, 2026, 01:45 PM UTC
We're experiencing an elevated level of Kiosk errors and are currently looking into the issue. Some kiosks are stuck at the "Checking for internet connection..." screen.
- identified Apr 06, 2026, 02:04 PM UTC
The issue has been identified and a fix is being rolled out soon.
- monitoring Apr 06, 2026, 02:17 PM UTC
A fix has been implemented and we are monitoring the system closely. Kiosks should come back up automatically. Restarting the Kiosk app may get your kiosk up faster.
- resolved Apr 06, 2026, 04:54 PM UTC
This incident has been resolved.