Granicus Issue Notification: govDelivery Communications Cloud-US Region

Update timeline

1. investigating Feb 10, 2026, 05:50 AM UTC

   We are currently investigating an issue where the tracking data (opens and clicks) not showing in reports that is affecting Communications Cloud functionality (US Region). Our engineering teams are actively working to identify the root cause and restore normal job execution as quickly as possible. We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience. Product: govDelivery Communications Cloud Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. identified Feb 10, 2026, 11:47 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 10, 2026, 12:43 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Feb 10, 2026, 02:21 PM UTC

   We are continuing our restoration work and have observed that some areas of the Communications Cloud may be responding more slowly than expected. Our teams are actively optimizing performance, and service stability is improving. Further updates will follow as work progresses.

5. identified Feb 10, 2026, 04:15 PM UTC

   We are currently experiencing intermittent performance issues within Communications Cloud that may impact access to the Admin interface and the timely sending of scheduled bulletins. If you need to send a scheduled bulletin immediately, you may select the bulletin from the Scheduled tab, update it, and send it manually. Our engineering teams have identified the underlying cause and are actively working to restore full performance. Resolving this is our highest priority, and we will continue to provide updates until the service is fully stabilized.

6. identified Feb 10, 2026, 08:00 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Feb 10, 2026, 08:50 PM UTC

   Subscriber uploads to topics may be impacted by the ongoing issues. We recommend delaying uploads until the issues are fully resolved.

8. identified Feb 11, 2026, 10:20 AM UTC

   Our engineering teams have resolved the recent performance issues and intermittent errors on the Communications Cloud platform, and the environment is now stable. We will continue to monitor it closely. The Bulletin Link Overview section in the Bulletin Details Report is still under maintenance. Our teams are actively working to restore full functionality. We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience.

9. identified Feb 11, 2026, 07:25 PM UTC

   The Bulletin Link Overview section in the Bulletin Details Report is still under maintenance. Our teams are actively working to restore full functionality. We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience.

10. identified Feb 12, 2026, 04:33 PM UTC

    Our engineering teams are actively working to restore the Bulletin Link Overview section within the Bulletin Details Report. This feature is currently undergoing maintenance as part of the ongoing recovery process. We will continue to provide updates as progress is made. Thank you for your continued patience and understanding.

11. identified Feb 13, 2026, 07:55 AM UTC

    Our engineering teams are actively working to restore the Bulletin Link Overview section within the Bulletin Details Report. This feature is currently undergoing maintenance as part of the ongoing recovery process. We will continue to provide updates as progress is made. Thank you for your continued patience and understanding.

12. identified Feb 13, 2026, 07:56 AM UTC

    We are continuing to work on a fix for this issue.

13. resolved Feb 14, 2026, 05:10 AM UTC

    The underlying issue has been permanently fixed, and data is now populating as expected. We will continue to monitor the production system to ensure sustained stability.