Granicus incident

Granicus Issue Notification: Simpleview CRM Service Disruption

Critical Resolved View vendor source →
Started
Mar 17, 2026, 02:48 PM UTC
Resolved
Mar 17, 2026, 09:45 PM UTC
Duration
6h 57m
Detected by Pingoru
Mar 17, 2026, 02:48 PM UTC

Affected components

CRMCRM ExtranetFuturePace

Update timeline

  1. investigating Mar 17, 2026, 02:48 PM UTC

    We are currently investigating an issue impacting service for Simpleview CRMs. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

  2. investigating Mar 17, 2026, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 17, 2026, 03:17 PM UTC

    We are currently working with our data warehouse team to restore service. This issue is affecting service for Simpleview CRM and FuturePace. We will provide updates as more information becomes available.

  4. identified Mar 17, 2026, 03:58 PM UTC

    Our datacenter team has identified the root cause and is actively implementing a fix to restore service. We will share additional updates as soon as they are available.

  5. monitoring Mar 17, 2026, 08:08 PM UTC

    A fix has been implemented by our datacenter team, and we are currently monitoring the service to ensure it remains fully operational.

  6. resolved Mar 17, 2026, 09:45 PM UTC

    This incident has been resolved.

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