Granicus incident
Granicus Issue Notification: Simpleview CRM Service Disruption
Granicus experienced a critical incident on March 17, 2026 affecting CRM and CRM Extranet and 1 more component, lasting 6h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2026, 02:48 PM UTC
We are currently investigating an issue impacting service for Simpleview CRMs. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
- investigating Mar 17, 2026, 02:59 PM UTC
We are continuing to investigate this issue.
- investigating Mar 17, 2026, 03:17 PM UTC
We are currently working with our data warehouse team to restore service. This issue is affecting service for Simpleview CRM and FuturePace. We will provide updates as more information becomes available.
- identified Mar 17, 2026, 03:58 PM UTC
Our datacenter team has identified the root cause and is actively implementing a fix to restore service. We will share additional updates as soon as they are available.
- monitoring Mar 17, 2026, 08:08 PM UTC
A fix has been implemented by our datacenter team, and we are currently monitoring the service to ensure it remains fully operational.
- resolved Mar 17, 2026, 09:45 PM UTC
This incident has been resolved.