Simpleview CRM Email Delivery Issues

Update timeline

1. investigating Apr 07, 2026, 10:19 PM UTC

   We are currently investigating an issue impacting Simpleview CRMs that is intermittently affecting outbound email delivery, including scheduled reports. Our engineering teams are actively working to identify the root cause and restore full service as a priority. We will provide further updates as more information becomes available. If you have questions or need additional assistance in the meantime, please contact us at Support.Granicus.com.

2. investigating Apr 08, 2026, 06:48 PM UTC

   We are currently investigating an intermittent issue affecting outbound email delivery for some Simpleview CRMs, including scheduled reports. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. Additional updates will be shared as more information becomes available. If you need assistance or have questions in the meantime, please contact us at [email protected].

3. monitoring Apr 09, 2026, 08:12 PM UTC

   The root cause of the issue has been resolved and email deliverability has been restored. We are continuing to investigate to better understand the cause and identify remediation opportunities.

4. resolved Apr 09, 2026, 08:28 PM UTC

   This incident has been resolved.

5. postmortem Apr 17, 2026, 06:28 PM UTC

   During the period of April 7-April 9, some emails sent from CRM were not delivered due to an issue with our third‑party email delivery provider. The impact varied by account, and some outbound messages did not reach recipients. **Impact** * Emails sent from some CRM accounts during the incident window were not delivered. * Not all accounts were affected. * Failed emails were not automatically resent. **Resolution** The issue was identified and resolved on Thursday, April 9. Email delivery has been operating normally since that time. **Remediation** Upon request, we can: * Provide a report of undelivered emails from your account, or * Perform a one‑time bulk resend of all undelivered emails \(applies to all affected messages and may result in duplicates\). To request assistance, please open a support case at: [https://support.granicus.com/](https://support.granicus.com/) We understand the importance of reliable email delivery and apologize for the disruption this incident may have caused. Our team is available to answer questions and assist with next steps. Customer Support