GPS Insight Outage History

GPS Insight had 5 outages in the last 2 years totaling 21h 51m of downtime — averaging 0.2 incidents per month.

There were 5 GPS Insight outages since March 6, 2025 totaling 21h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.servicebridge.com

Major November 18, 2025

ServiceBridge Login is not available

Detected by Pingoru: Nov 18, 2025, 11:58 AM UTC
Resolved: Nov 18, 2025, 06:20 PM UTC
Duration: 6h 22m

Affected: Cloud PortalMobile AppMobile App Sync

Timeline · 4 updates

investigating Nov 18, 2025, 11:58 AM UTC

ServiceBridge web application and ServiceBridge mobile applications users will not be able to login due to SSO service outage. Our team is investigating issue to get system back to working state.
investigating Nov 18, 2025, 01:06 PM UTC

We are continuing to investigate this issue.
monitoring Nov 18, 2025, 02:58 PM UTC

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
resolved Nov 18, 2025, 06:20 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Partner outage

Detected by Pingoru: Oct 20, 2025, 02:43 PM UTC
Resolved: Oct 20, 2025, 09:23 PM UTC
Duration: 6h 39m

Affected: Cloud PortalMobile AppREST APICustomer PortalSupport Services

Timeline · 2 updates

monitoring Oct 20, 2025, 02:43 PM UTC

System Status: We’re currently experiencing degraded performance across reporting features, the web app, and mobile sync. This is due to a technical fault with an upstream provider. Our team is actively monitoring the situation and working with the provider to restore normal service. Updates will be shared as they become available.
resolved Oct 20, 2025, 09:23 PM UTC

All performance of the system should now be back to normal. If you are still having issues, please notify you support team.

Read the full incident report →

Minor August 15, 2025

Intermittent Availability

Detected by Pingoru: Aug 15, 2025, 08:38 PM UTC
Resolved: Aug 15, 2025, 09:31 PM UTC
Duration: 52m

Affected: Cloud PortalREST APICustomer Portal

Timeline · 3 updates

investigating Aug 15, 2025, 08:38 PM UTC

We have reports of intermittent availability. Our team is currently looking into the issue. Thank you for your patience.
monitoring Aug 15, 2025, 09:11 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 15, 2025, 09:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 20, 2025

ServiceBridge intermittent outage

Detected by Pingoru: Jun 20, 2025, 07:58 PM UTC
Resolved: Jun 20, 2025, 10:06 PM UTC
Duration: 2h 8m

Affected: Cloud Portal

Timeline · 3 updates

investigating Jun 20, 2025, 07:58 PM UTC

We have reports of intermittent outages. Our team is currently looking into the issue. Thank you for your patience.
monitoring Jun 20, 2025, 08:17 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 20, 2025, 10:06 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 6, 2025

Tracking is down.

Detected by Pingoru: Mar 06, 2025, 03:06 PM UTC
Resolved: Mar 06, 2025, 08:55 PM UTC
Duration: 5h 48m

Affected: Cloud Portal

Timeline · 4 updates

investigating Mar 06, 2025, 03:06 PM UTC

We are currently experiencing an issue with Tracking. Our team is currently investigating. We will provide an update as soon as possible.
identified Mar 06, 2025, 05:51 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 06, 2025, 07:50 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 06, 2025, 08:55 PM UTC

This incident has been resolved.

Read the full incident report →