GoTab experienced a critical incident on September 3, 2021 affecting Card-Present Payment System, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Card-Present Payment System
Update timeline
- investigating Sep 03, 2021, 09:04 PM UTC
Handpoint is experiencing a significant outage of their mPOS tier. As a result, card-present payments on GoTab PAX terminals is out of service at this time. For updates, please visit https://status.handpoint.com
- investigating Sep 03, 2021, 09:06 PM UTC
We are continuing to investigate this issue.
- resolved Sep 03, 2021, 09:36 PM UTC
Handpoint reports mPOS service has been restored.