GoTab incident

Performance Degradation due to 3rd Party Service Provider

Minor Resolved View vendor source →

GoTab experienced a minor incident on February 15, 2022 affecting Uptime, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2022, 10:45 PM UTC
Resolved
Feb 16, 2022, 12:15 AM UTC
Duration
1h 29m
Detected by Pingoru
Feb 15, 2022, 10:45 PM UTC

Affected components

Uptime

Update timeline

  1. identified Feb 15, 2022, 10:45 PM UTC

    Due to performance issues at Cloudflare, our third-party network provider, some customers on the west coast of the United States are experiencing issues accessing GoTab POS, KDS and mobile ordering. Our team is closely monitoring the issue. Please see https://cloudflarestatus.com to subscribe to updates.

  2. monitoring Feb 15, 2022, 11:01 PM UTC

    Cloudflare reports partial mitigation of the network performance issues and is still investigating a full resolution. https://cloudflarestatus.com

  3. monitoring Feb 15, 2022, 11:12 PM UTC

    Cloudflare reports a fix has been implemented and monitoring is in progress.

  4. resolved Feb 16, 2022, 12:15 AM UTC

    Cloudflare reports full operational status