GoTab experienced a critical incident on August 17, 2023 affecting Card-Present Payment System and Heroku, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Card-Present Payment SystemHeroku
Update timeline
- investigating Aug 17, 2023, 02:17 PM UTC
Due to an upstream service provider outage, payment processing is current non-operational. Engineers have been assigned and are working on a solution. Status updates will be provided on 30-minute intervals.
- identified Aug 17, 2023, 02:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 17, 2023, 02:39 PM UTC
Upstream service provider outage is resolved and payment processing is operational.