GoTab experienced a minor incident on April 22, 2025 affecting Print Services, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Print Services
Update timeline
- identified Apr 22, 2025, 02:36 PM UTC
We have identified an issue affecting printing of guest receipts and credit signature slips from POS workstations. A fix is already underway and will be deployed very shortly.
- monitoring Apr 22, 2025, 02:47 PM UTC
Receipt printing services have been restored. We recommend logging out of the POS and logging back in with your assigned PIN to ensure your workstations have the latest updates.
- resolved Apr 22, 2025, 02:58 PM UTC
Receipt processing & printing has been restored.