Go Cloud Communications incident

UK Openreach Broadband Disruption

Major Resolved View vendor source →

Go Cloud Communications experienced a major incident on August 1, 2024 affecting Broadband Services, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 12:55 PM UTC
Resolved
Aug 01, 2024, 04:09 PM UTC
Duration
3h 13m
Detected by Pingoru
Aug 01, 2024, 12:55 PM UTC

Affected components

Broadband Services

Update timeline

  1. identified Aug 01, 2024, 12:55 PM UTC

    We are aware of a UK wide Openreach service issue affecting broadband customers, we have reported the issue to the network operator Openreach and this is currently being fixed by Openreach. We are continuing to chase for this to be fixed, Sorry for this disruption and we are working to resolve as soon as possible

  2. identified Aug 01, 2024, 12:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 01, 2024, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 01, 2024, 02:45 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 01, 2024, 03:35 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 01, 2024, 04:09 PM UTC

    This incident has been resolved.