Gnatta Outage History
Gnatta is up right nowPingoru has recorded 50 incidents for Gnatta: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 15 of 720 (2%) |
| May 2026 | 0 | 106 of 744 (14%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 44 of 720 (6%) |
| October 2026 | 1 | 63 of 518 (12%) |
Incidents, newest first
Notice October 10, 2026 Gnatta Access Issues 2d 15h User Interface
Started Oct 10, 2026, 06:00 PM UTC· resolved Oct 13, 2026, 09:13 AM UTC
- investigating Oct 10, 2026, 06:00 PM UTC
We are currently investigating an issue affecting some users ability to access Gnatta.
- monitoring Oct 10, 2026, 06:37 PM UTC
Users should now be able to access Gnatta as normal. Apologies for any disruption caused. The team will continue to monitor, any further detail will be shared on this ticket once it is moved to 'Resolved'.
- resolved Oct 13, 2026, 09:13 AM UTC
This incident has been resolved.
Notice September 27, 2026 Microsoft 365 Email Account Connections 1d 20h Email
Started Sep 27, 2026, 11:51 AM UTC· resolved Sep 29, 2026, 07:54 AM UTC
- monitoring Sep 27, 2026, 11:51 AM UTC
We have identified an intermittent connection issue with Microsoft 365 email accounts that began at approximately 5:30pm on 26/09/2026. To resolve this issue, please relink your Microsoft 365 email accounts. To re-link an account, simply add the account again. Do not delete the existing account as it will disable connected workflows and events. By adding the account again, it will re-authenticate the existing account and return normal functionality. Once re-linked, any missed messages will be picked up and handled as normal.
- monitoring Sep 27, 2026, 12:07 PM UTC
The issues outlined above will not have affected all Microsoft 365 mail accounts. Only relink accounts if you identify inbound mail that has not been received into Gnatta.
- resolved Sep 29, 2026, 07:54 AM UTC
This incident has been resolved.
Minor April 30, 2026 Assignation Issues 5d User Interface
Started Apr 30, 2026, 09:01 AM UTC· resolved May 05, 2026, 09:32 AM UTC
- investigating Apr 30, 2026, 09:01 AM UTC
We’re currently investigating reports of assignment issues affecting some users. Our team is actively working to identify the root cause and will provide updates as soon as more information is available. Thank you for your patience.
- investigating Apr 30, 2026, 10:23 AM UTC
We’re continuing to investigate the reported assignment issues and are actively monitoring the system. We’ll share further updates as soon as more information becomes available. Thank you for your continued patience.
- investigating Apr 30, 2026, 12:33 PM UTC
Our investigation into the reported issues is ongoing, and we’re making steady progress toward identifying the root cause. We continue to closely monitor the system and will provide further updates as new information becomes available. Thank you for your patience.
- monitoring Apr 30, 2026, 02:35 PM UTC
System behavior has returned to expected levels across the application. We are continuing to closely monitor performance and stability to ensure everything remains operating as normal. We’ll provide further updates if there are any significant changes. Thank you for your patience while we worked through this.
- resolved May 05, 2026, 09:32 AM UTC
We have continued to monitor the system following the earlier issues and have seen stable performance throughout. Based on this, the incident is now resolved and closed. We will share a more detailed update later this week once we’ve had time to fully review and assess the incident. Thank you for your patience while we investigated and addressed this.
Major April 10, 2026 Inbound Email Processing Issue – Email
Started Apr 10, 2026, 01:04 PM UTC· resolved Apr 10, 2026, 01:04 PM UTC
- resolved Apr 10, 2026, 01:04 PM UTC
We recently experienced an issue that affected inbound email processing. This has now been resolved, and emails are flowing as expected. A portion of emails sent by customers between 00:10 and 12:40 on 10/04/2026 will not have been received into Gnatta and will need to be handled outside of the platform. This will only affect email accounts that are not Microsoft 365 accounts. We are reviewing our automated monitoring and alerting to prevent this from happening again. We apologise for any disruption caused.
Notice April 1, 2025 Performance Degradation 3h 11m User Interface, Workflow, Email
Started Apr 01, 2025, 09:10 AM UTC· resolved Apr 01, 2025, 12:21 PM UTC
- investigating Apr 01, 2025, 09:10 AM UTC
We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.
- monitoring Apr 01, 2025, 09:57 AM UTC
The problem was determined to be caused by our service provider. We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.
- resolved Apr 01, 2025, 12:21 PM UTC
We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue.
Major March 31, 2025 Telephony Call Issue 3h 23m Telephony
Started Mar 31, 2025, 04:39 PM UTC· resolved Mar 31, 2025, 08:02 PM UTC
- investigating Mar 31, 2025, 04:39 PM UTC
We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p. We'll update as the behaviour changes and updates are posted on the linked incident.
- monitoring Mar 31, 2025, 05:22 PM UTC
Our provider has provided an update and is now seeing the affected service recover from the issue, see here: https://status.twilio.com/incidents/djx8tktw4z0p We're also noticing improved behaviours with calls in Gnatta and will continue to monitor.
- resolved Mar 31, 2025, 08:02 PM UTC
Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information. Please contact us via Service Desk if you are still experiencing any issues.
Major February 17, 2025 Reauthenticate Your Trustpilot Account 7d Trustpilot
Started Feb 17, 2025, 10:58 AM UTC· resolved Feb 24, 2025, 11:12 AM UTC
- identified Feb 17, 2025, 10:58 AM UTC
Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps: Log in to your account. Navigate to Configuration → Accounts → Trustpilot. Click Add as if creating a new account. Follow the steps to enter your website, username, and password. Click Submit. Once completed, your account should no longer display any issues. If you have any questions or need assistance, please contact us at [email protected]
- identified Feb 17, 2025, 03:47 PM UTC
Trustpilot's update is still ongoing. We have identified changes they made to their API and are closely monitoring the situation. Once we have further updates, we will notify you to attempt relinking your accounts.
- identified Feb 18, 2025, 10:07 AM UTC
To provide an update, Trustpilot has completed their maintenance, but issues with their API persist. We are in discussions with Trustpilot regarding this matter and will keep you informed.
- monitoring Feb 19, 2025, 12:06 PM UTC
We have completed the updates to accommodate the changes in Trustpilot's APIs following their maintenance. These updates have been successfully deployed, and we recommend that you attempt to relink your accounts in Gnatta now. If you encounter any issues, please contact us through our Service Desk.
- resolved Feb 24, 2025, 11:12 AM UTC
We are closing this incident as resolved. If you experience any further issues with your Trustpilot account, please contact us via the Service Desk.
Major December 24, 2024 Access Issues 4h 15m User Interface
Started Dec 24, 2024, 06:41 PM UTC· resolved Dec 24, 2024, 10:56 PM UTC
- investigating Dec 24, 2024, 06:41 PM UTC
We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.
- monitoring Dec 24, 2024, 06:52 PM UTC
We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.
- resolved Dec 24, 2024, 10:56 PM UTC
We've been monitoring closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue