Gnatta experienced a notice incident on July 19, 2021 affecting Workflow, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2021, 02:10 PM UTC
Hi there, We're currently experiencing service disruption with slowness in workflow. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available. Where possible, please continue to work in your domain as normal. We are working to resolve this issue as soon as possible. Thanks, Gnatta Support
- identified Jul 19, 2021, 02:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 19, 2021, 02:40 PM UTC
The issue now looks to be resolved and should be back to BAU. Webchats have been connecting more slowly due to this issue, but should now be behaving as normal. We will continue to monitor for the time being and update this ticket should the issue arise again.
- resolved Jul 19, 2021, 02:46 PM UTC
This incident has been resolved.