Gnatta experienced a notice incident on July 22, 2021 affecting Webchat, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Webchat
Update timeline
- investigating Jul 22, 2021, 07:25 AM UTC
We've received some reports that customers are having issues accessing webchat. We're investigating these reports and will provide further updates as these become available.
- identified Jul 22, 2021, 07:41 AM UTC
We are aware of this issue and are working to resolve as soon as possible.
- monitoring Jul 22, 2021, 07:56 AM UTC
We're currently monitoring this issue to make sure that the behaviour has improved.
- resolved Jul 22, 2021, 08:36 AM UTC
This incident has been resolved.