Gnatta experienced a notice incident on July 24, 2021 affecting User Interface, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2021, 10:52 AM UTC
We're currently experiencing service disruption with real time performance. Our teams are aware of this and are working to identify the root cause and implement a solution.
- identified Jul 24, 2021, 11:02 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 24, 2021, 11:18 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 24, 2021, 11:40 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 24, 2021, 11:53 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 24, 2021, 05:04 PM UTC
We're now seeing an improvement in performance and we are continuing to monitor closely.
- identified Jul 25, 2021, 09:21 AM UTC
We’ve had reports of the problem occurring again. We’re investigating and working on a resolution.
- monitoring Jul 25, 2021, 09:29 AM UTC
Behaviour is now normal, we will continue to monitor.
- investigating Jul 26, 2021, 08:13 AM UTC
We've received some reports that users are experiencing issues with real-time updates. We're investigating these reports and will provide further updates as these become available.
- investigating Jul 26, 2021, 10:59 AM UTC
The issue is taking longer to resolve than anticipated but we are continuing to investigate with maximum priority. We have put remedial fixes in place already to alleviate the issues and these fixes will continue to be put in place until resolved. We are continuing to investigate the issue and are treating it as the highest priority. We will keep you notified as and when updates become available. If you have any questions, please contact your Service Delivery Manager.
- identified Jul 26, 2021, 01:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 26, 2021, 02:00 PM UTC
A fix has been implemented and we are now seeing an improvement in realtime updates. We will continue to monitor the changes we have made. Please raise a ticket through our Service Desk if you have any further issues.
- monitoring Jul 28, 2021, 10:41 AM UTC
We identified some network issues which we have now remediated and performance has returned to normal. We will continue to monitor this for the rest of the day to ensure behaviour remains as expected.
- resolved Jul 28, 2021, 03:10 PM UTC
This incident has now been resolved and performance is back to normal.