Gnatta experienced a notice incident on August 30, 2021 affecting Webchat, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2021, 10:05 AM UTC
Hi there, We're currently experiencing service disruption. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available. Thanks, Gnatta Support
- identified Aug 30, 2021, 10:31 AM UTC
The access issue has now been resolved. We are continuing to investigate an issue with webchat availability.
- resolved Aug 30, 2021, 10:38 AM UTC
This incident has been resolved.
- postmortem Aug 31, 2021, 02:47 PM UTC
An SSL certificate remained active for longer than it should have across multiple services resulting in the errors experienced by our users. Without SSL certificates working correctly, the browser assumes it to be insecure and refuses access. Resolving the certificate resumed normal service.