Gnatta experienced a critical incident on August 31, 2022 affecting Webchat, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Webchat
Update timeline
- investigating Aug 31, 2022, 07:46 AM UTC
We've received some reports that users are having issues with connecting chats using Gnatta. We appreciate your patience whilst we're urgently investigating these reports and will provide further updates as these become available.
- resolved Aug 31, 2022, 07:56 AM UTC
We have identified and resolved the issue above. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.