Gnatta experienced a major incident on October 10, 2022 affecting Trustpilot, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Trustpilot
Update timeline
- investigating Oct 10, 2022, 12:51 PM UTC
We've received some reports that users are having issues with successfully replying to Trustpilot reviews. We appreciate your patience whilst we're urgently investigating these reports and will provide further updates as these become available.
- resolved Oct 10, 2022, 01:41 PM UTC
We have successfully released a change to resolve the reported issue with replying to Trustpilot reviews. Replies that have not errored will now be successfully sent and you will be able to reply without error going forward. Apologies for the inconvenience.