Gnatta experienced a critical incident on October 14, 2022 affecting User Interface, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2022, 10:18 AM UTC
We're currently experiencing reports service disruption with accessing Gnatta again. Our teams are aware of this and are working with our data centre to resolve this. We'll send further updates as these become available.
- monitoring Oct 14, 2022, 10:33 AM UTC
We're currently monitoring this issue to make sure that Gnatta services have returned to normal and there are no further issues identified with our data centre. Thank you for your patience with this issue and we'll continue to provide further updates as these become available
- resolved Oct 14, 2022, 04:22 PM UTC
We have monitored the issue for the remainder of the day and we are now closing the incident. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.
- postmortem Oct 19, 2022, 01:50 PM UTC
Since this incident we've been analysing what went wrong and have identified the following. Gnatta users were not able to access the application on two separate occasions throughout 14th October. During these impacted times, some workflows also failed to complete. We quickly identified that the issue resided with our Data Centre. The issue was escalated to them and it was identified they had experienced a router issue which impacted traffic to our application. The issue should have been mitigated by failover but a misconfiguration impacted this. They have remediated this urgently.