Gnatta experienced a critical incident on December 8, 2022 affecting Webchat, lasting 6d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2022, 02:16 PM UTC
We are currently experiencing issues with webchat. We are urgently investigating these issues and will update this thread with more detail as soon as possible.
- monitoring Dec 08, 2022, 02:21 PM UTC
We've identified the issue are currently monitoring chat closely. Chat is now operational and we'll update this incident with further detail once we've had time to analyse what happened.
- resolved Dec 15, 2022, 11:00 AM UTC
We have now resolved the issue with Webchat. Once we've had some time to properly analyse what happened, we will attach a postmortem to this issue in the coming days. We appreciate your understanding and apologise for any inconvenience this may have caused.
- postmortem Dec 16, 2022, 10:48 AM UTC
We identified an issue with our chat services and have made infrastructural changes to support the service further. We have continued to monitor the performance since the chance and have seen no further issues.