Gnatta experienced a critical incident on January 13, 2023 affecting User Interface, lasting 6d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2023, 02:19 PM UTC
We're currently experiencing reports of service disruption with accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.
- monitoring Jan 13, 2023, 02:49 PM UTC
We're currently monitoring this issue to ensure proper service has returned. Thanks for your patience whilst we addressed this. We'll post more information once we've had time to analyse what happened.
- investigating Jan 13, 2023, 03:10 PM UTC
We're aware of this issue reoccuring and are urgently investigating what is causing this. Please bear with us whilst our teams look into this. As soon as we have further updates, this incident will be updated.
- monitoring Jan 13, 2023, 03:32 PM UTC
Thanks for your patience whilst we addressed this issue. Normal service has been resumed. We'll post more information once we've had time to analyse what happened.
- investigating Jan 14, 2023, 09:17 AM UTC
We're aware of this issue reoccuring today and are actively investigating what is causing this. We understand your frustration and thank you for your continued patience whilst our teams investigate. As soon as we have further updates, this incident will be updated so that you can remain up to date.
- investigating Jan 14, 2023, 10:03 AM UTC
We are continuing to investigate this issue.
- investigating Jan 16, 2023, 10:11 AM UTC
We're aware of this issue reoccuring and our teams are urgently investigating. Please bear with us whilst our teams focus on this. Once any updates become available to us, we'll post these here for you to see. Thanks again for your continued patience.
- monitoring Jan 16, 2023, 11:31 AM UTC
Normal service has now been resumed and we're not seeing any disruption. As soon as we have more information and time to analyse this, we'll update this incident so that you can remain as up to date as possible.
- monitoring Jan 18, 2023, 10:33 AM UTC
Our investigations have surfaced that these issues are a Denial Of Service attack (DDoS). We're actively working internally and with Microsoft to resolve this. We've been able to put multiple preventative measures in place but we are still continuing to monitor traffic and work closely with Microsoft. For now, normal service has been resumed and we're not seeing any disruption. We'll continue to post updates we have to this incident to keep you informed.
- resolved Jan 20, 2023, 12:25 PM UTC
We've been monitoring this issue closely over the course of the week and are now going to close this incident down. Thank you again for your continued patience whilst we addressed this issue.