Gnatta experienced a minor incident on February 1, 2024 affecting Webchat and User Interface and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2024, 11:28 AM UTC
We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.
- investigating Feb 01, 2024, 11:44 AM UTC
We are continuing to investigate this issue.
- identified Feb 01, 2024, 11:53 AM UTC
We've identified an issue with one of our providers who are working on a resolution to this now. We appreciate your patience whilst this is ongoing and will continue to post updates to this incident.
- monitoring Feb 01, 2024, 12:05 PM UTC
We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.
- resolved Feb 01, 2024, 01:02 PM UTC
We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience whilst we addressed this issue. We'll update this in the coming days with a full post mortem.