Gnatta Outage History

We have identified an intermittent connection issue with Microsoft 365 email accounts that began at approximately 5:30pm on 26/09/2026. To resolve this issue, please relink your Microsoft 365 email accounts. To re-link an account, simply add the account again. Do not delete the existing account as it will disable connected workflows and events. By adding the account again, it will re-authenticate the existing account and return normal functionality. Once re-linked, any missed messages will be picked up and handled as normal.

The issues outlined above will not have affected all Microsoft 365 mail accounts. Only relink accounts if you identify inbound mail that has not been received into Gnatta.

System behavior has returned to expected levels across the application. We are continuing to closely monitor performance and stability to ensure everything remains operating as normal. We’ll provide further updates if there are any significant changes. Thank you for your patience while we worked through this.