Global-e incident

Checkout Issue on All Platforms

Critical Resolved View vendor source →

Global-e experienced a critical incident on September 15, 2025 affecting Shopify and Credit Cards and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 01:20 PM UTC
Resolved
Sep 15, 2025, 01:40 PM UTC
Duration
20m
Detected by Pingoru
Sep 15, 2025, 01:20 PM UTC

Affected components

ShopifyCredit CardsSalesforce Commerce CloudPayPalShipping/FulfillmentMagentoApplePayGEM (Bespoke - Client-Side Integration)Reports & AnalyticsBigCommerce

Update timeline

  1. investigating Sep 15, 2025, 01:20 PM UTC

    We are currently investigating an issue affecting Global-e’s checkout for all platforms. We appreciate your patience while our team works to identify and resolve this issue quickly.

  2. resolved Sep 15, 2025, 01:40 PM UTC

    We have resolved the issue affecting Global-e’s Checkout, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.