GitLab incident
Delayed email delivery for some email service providers
GitLab experienced a minor incident on October 1, 2026 affecting Background Processing and GitLab agent server for Kubernetes (Google Compute Engine), lasting 11h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 12:35 AM UTC
We’ve detected email delivery delays affecting a small number of email service providers. The team is actively investigating to identify the full scope and impact. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061 Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @gitlabstatus Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via iCalendar iCalendar Feed Close
- investigating Oct 01, 2026, 12:35 AM UTC
We’ve detected email delivery delays affecting a small number of email service providers. The team is actively investigating to identify the full scope and impact. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
- investigating Oct 01, 2026, 12:51 AM UTC
We are escalating this issue directly with our email delivery provider. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
- investigating Oct 01, 2026, 12:51 AM UTC
We are escalating this issue directly with our email delivery provider. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
- investigating Oct 01, 2026, 02:06 AM UTC
We are continuing to escalate with our email delivery provider, and other affected email service providers directly. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
- investigating Oct 01, 2026, 02:06 AM UTC
We are continuing to escalate with our email delivery provider, and other affected email service providers directly. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
- investigating Oct 01, 2026, 03:42 AM UTC
We have taken additional measures to reduce elevated email volumes and improve platform stability. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
- investigating Oct 01, 2026, 03:42 AM UTC
We have taken additional measures to reduce elevated email volumes and improve platform stability. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
- investigating Oct 01, 2026, 06:51 AM UTC
Our monitoring has not observed any bounced emails since 02:29 UTC. We are seeing early signs of improvement in email delivery, but some messages may continue to be delayed or fail for certain email service providers. The team continues to monitor delivery performance and work with our email delivery provider to understand and address the issue. We will provide another update as more information becomes available.
- investigating Oct 01, 2026, 06:51 AM UTC
Our monitoring has not observed any bounced emails since 02:29 UTC. We are seeing early signs of improvement in email delivery, but some messages may continue to be delayed or fail for certain email service providers. The team continues to monitor delivery performance and work with our email delivery provider to understand and address the issue. We will provide another update as more information becomes available.
- monitoring Oct 01, 2026, 08:49 AM UTC
There were no new bounced emails since 02:29 UTC. We will continue to monitor the logs and provide updates when new information is available.
- monitoring Oct 01, 2026, 08:49 AM UTC
There were no new bounced emails since 02:29 UTC. We will continue to monitor the logs and provide updates when new information is available.
- resolved Oct 01, 2026, 12:12 PM UTC
We have not seen new failures, so we are marking this as solved. More information is available in gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061.