GitHub Enterprise Cloud US incident

[Backfill] US - Copilot Policy Propagation Delays

Minor Resolved View vendor source →

GitHub Enterprise Cloud US experienced a minor incident on February 9, 2026 affecting prod-cus-01 - Copilot (Copilot), lasting 17h 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2026, 04:29 PM UTC
Resolved
Feb 10, 2026, 10:01 AM UTC
Duration
17h 32m
Detected by Pingoru
Feb 09, 2026, 04:29 PM UTC

Affected components

prod-cus-01 - Copilot (Copilot)

Update timeline

  1. investigating Feb 09, 2026, 04:29 PM UTC

    We are investigating reports of degraded performance for Copilot

  2. investigating Feb 09, 2026, 04:30 PM UTC

    We’ve identified an issue where Copilot policy updates are not propagating correctly for some customers. This may prevent newly enabled models from appearing when users try to access them. The team is actively investigating the cause and working on a resolution. We will provide updates...

  3. investigating Feb 09, 2026, 05:24 PM UTC

    We're continuing to investigate a an issue where Copilot policy updates are not propagating correctly for all customers. This may prevent newly enabled models from appearing when users try to access them.

  4. investigating Feb 09, 2026, 06:06 PM UTC

    We're continuing to investigate an issue where Copilot policy updates are not propagating correctly for a subset of enterprise users. This may prevent newly enabled models from appearing when users try to access them.

  5. investigating Feb 09, 2026, 06:49 PM UTC

    We're continuing to investigate an issue where Copilot policy updates are not propagating correctly for a subset of enterprise users. This may prevent newly enabled models from appearing when users try to access them. Next update in two hours.

  6. investigating Feb 09, 2026, 08:39 PM UTC

    We're continuing to investigate an issue where Copilot policy updates are not propagating correctly for a subset of enterprise users. This may prevent newly enabled models from appearing when users try to access them. Next update in two hours.

  7. investigating Feb 09, 2026, 10:10 PM UTC

    We're continuing to investigate an issue where Copilot policy updates are not propagating correctly for a subset of enterprise users. This may prevent newly enabled models from appearing when users try to access them. Next update in two hours.

  8. investigating Feb 10, 2026, 12:26 AM UTC

    We're continuing to address an issue where Copilot policy updates are not propagating correctly for a subset of enterprise users. This may prevent newly enabled models from appearing when users try to access them. This issue is understand and we are working to get the mitigation...

  9. investigating Feb 10, 2026, 12:52 AM UTC

    Copilot is operating normally.

  10. resolved Feb 10, 2026, 10:01 AM UTC

    This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.