GitHub Enterprise Cloud US incident

[Backfill] US - Copilot Metrics unaccessible

Minor Resolved View vendor source →

GitHub Enterprise Cloud US experienced a minor incident on March 12, 2026, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 02:58 PM UTC
Resolved
Mar 12, 2026, 04:15 PM UTC
Duration
1h 17m
Detected by Pingoru
Mar 12, 2026, 02:58 PM UTC

Update timeline

  1. investigating Mar 12, 2026, 02:58 PM UTC

    We are investigating reports of impacted performance for some GitHub services.

  2. investigating Mar 12, 2026, 03:00 PM UTC

    Beginning at approximately 1:20pm UTC, users are unable to access Copilot usage metrics and dashboards. We are investigating the root cause and working to restore service. We'll post another update by 3:30pm UTC.

  3. investigating Mar 12, 2026, 03:52 PM UTC

    Beginning at approximately 1:20pm UTC, users are unable to access Copilot usage metrics, billing usage reports, action usage metrics, and API Insights due to database infrastructure issues. Recovery is in progress. We are monitoring progress closely. We'll post another update by 5:30pm UTC.

  4. investigating Mar 12, 2026, 04:14 PM UTC

    Our database infrastructure has recovered and affected services are now operational. Users can access Copilot usage metrics, billing usage reports, action usage metrics, and API Insights. We are continuing to monitor service stability closely.

  5. resolved Mar 12, 2026, 04:15 PM UTC

    This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.