Gibfibre experienced a minor incident on August 26, 2026 affecting Cloud SIP and Media Services and 1 more component, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 01:34 PM UTC
Status: Investigating We are currently investigating an internet service outage affecting some customers. Our technical team is investigating the issue and working to restore the service as soon as possible. Affected components Smart DNS (Full outage) Internet (Full outage) Cloud SIP (Full outage) Voice (Full outage) Media Services (Full outage) Smart DNS (Full outage) Media Services (Full outage) Telephony (Full outage) SIP Trunk (Full outage) Internet (Full outage) Telephony (Full outage) Cloud SIP (Full outage) SIP Trunk (Full outage)
- identified Aug 26, 2026, 03:58 PM UTC
Status: Identified We have identified the issue affecting some customers. Our technical team is currently working to resolve the problem and restore the service as soon as possible. Affected components Internet (Full outage) Telephony (Full outage) Internet (Full outage) Cloud SIP (Full outage) Cloud SIP (Full outage) Media Services (Full outage) Media Services (Full outage) Telephony (Full outage) Smart DNS (Full outage) SIP Trunk (Full outage) Voice (Full outage) Smart DNS (Full outage) SIP Trunk (Full outage)
- identified Aug 26, 2026, 04:59 PM UTC
Status: Identified We have identified the issue affecting some customers. Our technical team is currently working to resolve the problem and restore the service as soon as possible. The current estimated time for the service to be restored is around 8:00 PM. Please note that this is an estimate and may be subject to change depending on the progress of the repair works. Affected components Media Services (Full outage) Media Services (Full outage) Telephony (Full outage) SIP Trunk (Full outage) Internet (Full outage) Telephony (Full outage) Internet (Full outage) SIP Trunk (Full outage) Voice (Full outage) Smart DNS (Full outage) Smart DNS (Full outage) Cloud SIP (Full outage) Cloud SIP (Full outage)
- identified Aug 26, 2026, 05:52 PM UTC
Status: Identified We have identified the issue affecting some customers. Our technical team is currently working to resolve the problem and restore the service as soon as possible. The current estimated time for the service to be restored is around 8:30 PM. Please note that this is an estimate and may be subject to change depending on the progress of the repair works. Affected components Cloud SIP (Full outage) Media Services (Full outage) Media Services (Full outage) Telephony (Full outage) Internet (Full outage) Smart DNS (Full outage) Internet (Full outage) Cloud SIP (Full outage) SIP Trunk (Full outage) Voice (Full outage) Smart DNS (Full outage) SIP Trunk (Full outage) Telephony (Full outage)
- resolved Aug 26, 2026, 06:38 PM UTC
Status: Resolved We have identified and resolved the issue affecting some customers. Our technical team has completed the necessary repair works, and the service has now been fully restored and is operating normally. We apologise for any inconvenience caused and appreciate your patience and understanding. Affected components Cloud SIP (Operational) Media Services (Operational) Telephony (Operational) SIP Trunk (Operational) Telephony (Operational) Smart DNS (Operational) SIP Trunk (Operational) Voice (Operational) Smart DNS (Operational) Media Services (Operational) Internet (Operational) Internet (Operational) Cloud SIP (Operational)