Gibfibre experienced a minor incident on October 12, 2026 affecting Internet and Internet, lasting 21h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 09:28 AM UTC
Status: Investigating We are currently experiencing issues with the IPTV boxes and Microsoft services. Our Network Team is investigating the problem and working to resolve it as soon as possible. We will provide further updates when more information is available. Affected components Internet (Degraded performance) Internet (Degraded performance)
- identified Oct 12, 2026, 10:37 AM UTC
Status: Identified Our Network Team has identified the cause of the issue and is working to resolve it as soon as possible. We will continue to provide updates as more information becomes available. Affected components Internet (Degraded performance) Internet (Degraded performance)
- monitoring Oct 12, 2026, 01:50 PM UTC
Status: Monitoring Our Network Team has resolved the issue, and we are continuing to monitor the situation. Affected components Internet (Degraded performance) Internet (Degraded performance)
- monitoring Oct 12, 2026, 01:58 PM UTC
Status: Monitoring Our Network Team has resolved the issue. We are continuing to monitor the services to ensure everything is working correctly. Affected components Internet (Degraded performance) Internet (Degraded performance)
- resolved Oct 13, 2026, 06:47 AM UTC
Status: Resolved Our Network Team has resolved the issue. Affected components Internet (Operational) Internet (Operational)