GFI Software incident

Mail Processing Impact – Avira Virus Scanner Engine

Minor Resolved View vendor source →

GFI Software experienced a minor incident on July 10, 2025 affecting Anti-virus definitions updates, lasting 8d. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 02:31 AM UTC
Resolved
Jul 18, 2025, 02:57 AM UTC
Duration
8d
Detected by Pingoru
Jul 10, 2025, 02:31 AM UTC

Affected components

Anti-virus definitions updates

Update timeline

  1. identified Jul 10, 2025, 02:31 AM UTC

    We’ve identified an issue with the Avira Virus Scanner Engine causing delays in mail delivery and processing for some customers. Our engineering team is actively working on a resolution. As a temporary workaround, we recommend disabling the Avira engine if you're experiencing issues. Thank you for your patience.

  2. monitoring Jul 16, 2025, 10:13 AM UTC

    Thank you for bearing with us while we completed and released the latest update package. To restore normal mail-delivery service, please follow Step 2 in our guide, "How to Manually Update Avira." https://support.mailessentials.gfi.com/article/117744-how-to-manually-update-avira

  3. resolved Jul 18, 2025, 02:57 AM UTC

    This incident has been resolved.