GFI Software incident

[AppManager] Appliances show offline in the GFI AppManager dashboard

GFI Software experienced a major incident on August 19, 2025 affecting GFI AppManager, lasting 14h 55m. The incident has been resolved; the full update timeline is below.

Started: Aug 19, 2025, 12:49 PM UTC
Resolved: Aug 20, 2025, 03:45 AM UTC
Duration: 14h 55m
Detected by Pingoru: Aug 19, 2025, 12:49 PM UTC

Affected components

GFI AppManager

Update timeline

investigating Aug 19, 2025, 12:49 PM UTC

We have detected an issue with the appliance status detection in GFI AppManager, the appliances are showing offline, despite them being up and running. You may have also received email notifications about the appliance being offline because of this, however, the AppManager communication with the appliances is not affected. We are currently investigating.
monitoring Aug 19, 2025, 01:22 PM UTC

A fix has been implemented and now the appliance status is showing correctly in the GFI AppManager dashboard. We are now monitoring the situation.
resolved Aug 20, 2025, 03:45 AM UTC

This incident has been resolved.