GFI Software incident

Outbound Faxes impacted by SSL Certificate Trust

GFI Software experienced a major incident on December 20, 2022 affecting Website, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started: Dec 20, 2022, 06:00 PM UTC
Resolved: Dec 21, 2022, 12:04 AM UTC
Duration: 6h 3m
Detected by Pingoru: Dec 20, 2022, 06:00 PM UTC

Affected components

Website

Update timeline

identified Dec 20, 2022, 06:00 PM UTC

As of 17:30 UTC, we identified an issue with SSL Certificate Trust for ws.gfifax.com. This issue may impact GFI FaxMaker Online customer outbound faxing capabilities. We are actively working to resolve the identified certificate trouble and will provide further updates as they become available.
monitoring Dec 20, 2022, 09:42 PM UTC

As of 21:00 UTC, we have updated the SSL Certificates for ws.gfifax.com and have confirmed that the site is accessible again with outbound faxing capabilities have been completely restored. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
resolved Dec 21, 2022, 12:04 AM UTC

This incident has been resolved.