GFI Software incident

Languard - Patch Definition issue

Minor Resolved View vendor source →

GFI Software experienced a minor incident on June 22, 2023 affecting Desktop Application, lasting 5d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2023, 08:51 AM UTC
Resolved
Jun 27, 2023, 02:43 PM UTC
Duration
5d 5h
Detected by Pingoru
Jun 22, 2023, 08:51 AM UTC

Affected components

Desktop Application

Update timeline

  1. identified Jun 22, 2023, 08:51 AM UTC

    We are aware of an issue with the latest Languard patch definitions which do not contain the June patches. Our team is working on fixing the issue. We thank you for your patience.

  2. resolved Jun 27, 2023, 02:43 PM UTC

    Thank you for your patience during the time we spent working closely with our Development Team to address the issue regarding the unavailability of the June 2023 patches. We are delighted to inform you that the problems have been successfully resolved. The updated definitions have now been released and are ready for implementation. To ensure that your system benefits from these updates, we kindly request that you perform a full manual program update. If you have any further inquiries or concerns, please do not hesitate to reach out to us.