GFI Software incident

Mail Essentials emails not appearing in dashboard after latest MS updates

Minor Resolved View vendor source →

GFI Software experienced a minor incident on January 17, 2024 affecting Website, lasting 15d 14h. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2024, 03:13 PM UTC
Resolved
Feb 02, 2024, 05:45 AM UTC
Duration
15d 14h
Detected by Pingoru
Jan 17, 2024, 03:13 PM UTC

Affected components

Website

Update timeline

  1. investigating Jan 17, 2024, 03:13 PM UTC

    We are aware that there is a known issue after recent Microsoft updates where email is not appearing on the Dashboard and items are not being blocked as expected. Our development team is currently investigating to locate the root cause.

  2. resolved Feb 02, 2024, 05:45 AM UTC

    We are pleased to share that our development team has successfully tested and released GFI MailEssentials 21.7 Patch 5. This Patch addresses the issue of Windows Updates causing issues with MailEssentials failing to filter emails. We can no longer reproduce the issue identified. For more information refer to: https://support.mailessentials.gfi.com/hc/en-us/articles/360018451119-Manually-installing-product-updates We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.