GFI Software incident
Antivirus Updates not going through & Page not Loading on the "Kerio News" Tile
GFI Software experienced a major incident on April 10, 2024 affecting GFI KerioConnect and GFI KerioControl, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2024, 11:29 AM UTC
- Some customers have reported that the Antivirus updates are not going through on their Kerio Connect and Kerio Control appliances. - The web page on the "Kerio News" tile is not loading and giving this error: Page Could Not Be Loaded The web site you were looking for is currently undergoing maintenance. - Our team is aware of these issues and we are investigating the root cause for the same.
- resolved Apr 10, 2024, 02:55 PM UTC
The issue where Anti-Spam and Anti-Virus updates were not occurring for some Kerio Control and Kerio Connect customers is resolved now. We thank you for your patience.