GFI Software experienced a major incident on April 15, 2024 affecting GFI KerioConnect and GFI KerioControl, lasting 10h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2024, 01:33 PM UTC
We have been made aware of an issue affecting all Kerio licensing functionality, including license generation. As a result, you may see license-related issues in your Kerio deployments and may be unable to install new appliances or download license keys. We are presently investigating and will provide further updates as they become available.
- resolved Apr 16, 2024, 12:04 AM UTC
Our infrastructure team was able to perform recovery procedures for our licensing portal, which has resolved the issue we were facing earlier. You should no longer experience any issues related to product licensing.