GFI Software incident

Avira updates are not available and mail flow stopping in MailEssentials

Critical Resolved View vendor source →

GFI Software experienced a critical incident on June 3, 2024 affecting Anti-virus definitions updates, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 09:10 PM UTC
Resolved
Jun 05, 2024, 09:16 PM UTC
Duration
2d
Detected by Pingoru
Jun 03, 2024, 09:10 PM UTC

Affected components

Anti-virus definitions updates

Update timeline

  1. investigating Jun 03, 2024, 09:10 PM UTC

    We are currently investigating the issue with the AV updates not working in the MailEssentials.

  2. identified Jun 04, 2024, 02:31 PM UTC

    We are aware of an issue reported by multiple customers with mail flow stopping and a "'GfiAvRoutingAgent' exceeded X milliseconds while handling event 'OnSubmittedMessage' Error". If you are experiencing this issue, please be advised that we are busy investigating this with the highest priority and will provide formal updates via https://status.gfi.com as we progress. The current workaround is to disable the Avira AntiVirus engine in order to re-establish the mailflow while the issue is investigated.

  3. resolved Jun 05, 2024, 09:16 PM UTC

    The incident has been resolved and updates are fully operational again.