GFI Software incident

Kerio Connect servers unable to issue SSL certificates from Let’s Encrypt

Minor Resolved View vendor source →

GFI Software experienced a minor incident on June 10, 2024 affecting GFI KerioConnect, lasting 3d 8h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2024, 03:34 AM UTC
Resolved
Jun 13, 2024, 11:52 AM UTC
Duration
3d 8h
Detected by Pingoru
Jun 10, 2024, 03:34 AM UTC

Affected components

GFI KerioConnect

Update timeline

  1. investigating Jun 10, 2024, 03:34 AM UTC

    We are investigating an issue in which Kerio Connect servers are unable to issue SSL certificates from Let’s Encrypt. Our developers are involved in this investigation, and when we have made progress we will be sure to update you.

  2. identified Jun 10, 2024, 05:43 AM UTC

    We have successfully replicated this issue in a test environment and isolated the root cause. Our Engineering team is working on providing a fix.

  3. monitoring Jun 10, 2024, 08:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 13, 2024, 11:52 AM UTC

    This incident has been resolved. We are sorry for the inconvenience this caused.