GFI Software experienced a major incident on July 1, 2024 affecting GFI KerioControl, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
GFI KerioControl
Update timeline
- investigating Jul 01, 2024, 09:58 AM UTC
SNORT errors are seen in the logs due to this failure. We are currently investigating this and will keep this page updated.
- identified Jul 01, 2024, 11:06 AM UTC
The issue has been identified and a fix and workaround are being looked into.
- identified Jul 01, 2024, 12:22 PM UTC
A fix has been identified and will be published today so it will be automatically picked up. A temporary workaround is communicated on demand.
- resolved Jul 03, 2024, 11:55 AM UTC
This incident has been resolved. The fix for this involves updating the IPS signatures from Kerio Control, which are updated automatically every 24 hours.