GFI Software experienced a major incident on August 5, 2024 affecting GFI AppManager, lasting 14h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 06:34 AM UTC
We have detected an issue with the AppManager where units are shown as offline and general slowness of the appliances is observed. Our infrastructure team is currently reviewing the situation and is looking for root cause(s) to return the services back to normal. The team is dedicated to resolve the issue within next few hours, we will keep you posted on updates regarding this issue.
- identified Aug 05, 2024, 12:01 PM UTC
We have identified the root cause, and the team is working to fix it as soon as possible. We will keep you posted on updates regarding this issue.
- investigating Aug 05, 2024, 07:13 PM UTC
We are actively investigating the cause of the outage and will provide updates as soon as we have more information. We apologize for any inconvenience this outage may cause, and appreciate your patience as we resolve the matter.
- resolved Aug 05, 2024, 09:25 PM UTC
The issue is resolved. There are no actions pending on the appliances' side, as they will reconnect on their own.