GFI Software incident

Anti-Phishing updates failing after the MailEssentials latest patch installation

GFI Software experienced a minor incident on September 2, 2024 affecting Anti-phishing definitions updates, lasting 34d 11h. The incident has been resolved; the full update timeline is below.

Started: Sep 02, 2024, 07:48 AM UTC
Resolved: Oct 06, 2024, 07:03 PM UTC
Duration: 34d 11h
Detected by Pingoru: Sep 02, 2024, 07:48 AM UTC

Affected components

Anti-phishing definitions updates

Update timeline

investigating Sep 02, 2024, 07:48 AM UTC

We are aware that there is a known issue after the MailEssentials latest patch installation - the Anti-Phishing updates keep failing. Our development team is currently investigating to locate the root cause.
resolved Oct 06, 2024, 07:03 PM UTC

This issue has been addressed in the latest patch.