GFI Software incident

GFI AppManager: Temporary Status Display Issue

Notice Resolved View vendor source →

GFI Software experienced a notice incident on November 25, 2024 affecting GFI AppManager, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 09:03 AM UTC
Resolved
Nov 26, 2024, 12:00 PM UTC
Duration
1d 2h
Detected by Pingoru
Nov 25, 2024, 09:03 AM UTC

Affected components

GFI AppManager

Update timeline

  1. investigating Nov 25, 2024, 09:03 AM UTC

    We’re experiencing a temporary issue in GFI AppManager where some units, primarily Kerio Connect, may appear offline (red) while they remain fully manageable. This is a display error affecting status only; the units are still functioning correctly.

  2. identified Nov 26, 2024, 09:40 AM UTC

    The root cause of the display issue has been identified. Our development team is working on the fix.

  3. resolved Nov 26, 2024, 01:22 PM UTC

    This incident has been resolved.