GFI Software incident

GFI AppManager is failing to load/authenticate

Critical Resolved View vendor source →

GFI Software experienced a critical incident on January 15, 2025 affecting GFI AppManager, lasting 15h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 01:33 PM UTC
Resolved
Jan 16, 2025, 04:41 AM UTC
Duration
15h 7m
Detected by Pingoru
Jan 15, 2025, 01:33 PM UTC

Affected components

GFI AppManager

Update timeline

  1. investigating Jan 15, 2025, 01:33 PM UTC

    We have been made aware of an issue with GFI AppManager which prevents loading/authenticating into the platform. We are currently investigating the issue.

  2. monitoring Jan 15, 2025, 01:54 PM UTC

    The behavior has been alleviated and we are monitoring the results. In case further issues are experienced, please reach out to the Support team at https://support.appmanager.gfi.com/hc/en-us

  3. resolved Jan 16, 2025, 04:41 AM UTC

    This incident has now been resolved.