GFI Software incident

KOFF 10.0.7 is failing to send outbound messages with error 0x800C8100

Notice Resolved View vendor source →

GFI Software experienced a notice incident on March 31, 2025 affecting GFI KerioConnect, lasting 18h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 11:27 AM UTC
Resolved
Apr 01, 2025, 05:39 AM UTC
Duration
18h 12m
Detected by Pingoru
Mar 31, 2025, 11:27 AM UTC

Affected components

GFI KerioConnect

Update timeline

  1. investigating Mar 31, 2025, 11:27 AM UTC

    We have identified an issue with KOFF 10.0.7 where all outbound emails are failing with 0x800C8100 error. We are currently investigating the issue.

  2. monitoring Apr 01, 2025, 04:09 AM UTC

    A new build has been created with the fix. The build is available for download [https://drive.google.com/drive/folders/1Ukk4HhZmICKzvIbbVJnbdn0ergveeSru?usp=sharing]

  3. resolved Apr 01, 2025, 05:39 AM UTC

    We are glad to inform you that the issue has been resolved with the fix that is currently available at [https://drive.google.com/drive/folders/1Ukk4HhZmICKzvIbbVJnbdn0ergveeSru?usp=sharing]. The fix is planned to be officially released soon.