GetResponse incident

Issues with our API

Minor Resolved View vendor source →

GetResponse experienced a minor incident on June 26, 2024 affecting Contacts (+Import) and Email Marketing, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2024, 08:49 AM UTC
Resolved
Jun 26, 2024, 10:48 AM UTC
Duration
1h 59m
Detected by Pingoru
Jun 26, 2024, 08:49 AM UTC

Affected components

Contacts (+Import)Email Marketing

Update timeline

  1. investigating Jun 26, 2024, 08:49 AM UTC

    We're experiencing issues with our API affecting on retrieving segments via API and we have connected to this issue in newsletters - only for MAX PL customers. We're working hard to fix the issues as quickly as we can.

  2. investigating Jun 26, 2024, 08:55 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 26, 2024, 09:53 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 26, 2024, 10:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 26, 2024, 10:48 AM UTC

    This incident has been resolved.