GetFeedback experienced a critical incident on November 17, 2020 affecting Marketing Site and Survey Builder & Administration and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2020, 10:16 PM UTC
We are aware of an issue causing application errors across our platform. Our team is working to resolve this. We will update here as we make progress.
- investigating Nov 17, 2020, 10:18 PM UTC
We are continuing to investigate this issue.
- investigating Nov 17, 2020, 10:20 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 17, 2020, 10:44 PM UTC
The underlying issue has been identified, resolved, and GetFeedback is operating as normal. Our team will continue to monitor and investigate. Please reach out to [email protected] if any further issues are experienced.
- resolved Nov 18, 2020, 02:05 AM UTC
This incident has been resolved and our team is in the process of reviewing the incident date, performing a postmortem, and ensuring similar incidents are prevented. While all survey data is being captured without issue, some accounts may experience delays in reviewing data and syncing to Salesforce for up to 24 hours following this post. We appreciate your patience!