GetFeedback incident

Survey Responses and Dashboards Loading Delay

Notice Resolved View vendor source →

GetFeedback experienced a notice incident on January 27, 2021 affecting Survey Builder & Administration, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2021, 06:20 PM UTC
Resolved
Jan 27, 2021, 09:02 PM UTC
Duration
2h 42m
Detected by Pingoru
Jan 27, 2021, 06:20 PM UTC

Affected components

Survey Builder & Administration

Update timeline

  1. identified Jan 27, 2021, 06:20 PM UTC

    We're seeing delays in loading survey responses, dashboards, and pushes to Salesforce. Survey responses are still being collected on live surveys, and should not be impacted long term.

  2. identified Jan 27, 2021, 08:25 PM UTC

    We are continuing to work on a fix for this issue. Thanks for your patience as we get this issue resolved. Surveys should still continue to collect responses, and no survey responses will be lost due to this issue.

  3. resolved Jan 27, 2021, 09:02 PM UTC

    This incident has been resolved. This issue only affected the visibility of response data within the GetFeedback app. Response data is now visible again in real time. Thank you for your patience.